Terms of Service

These Terms of Service govern the use of https://customhatmaker.us/ and purchases from Custom Hat Maker.

Custom Hat Maker

By accessing the website, creating an account, submitting artwork, approving a mockup, or placing an order, you agree to these Terms of Service and our Privacy Policy, Shipping Policy, and Return, Refund, and Cancellation Policy.

1. Eligibility

You must be at least 18 years old or have permission and supervision from a parent or legal guardian to use this website.

By placing an order on behalf of a company, club, organization, brand, or other entity, you represent that you have authority to act for that entity.

2. Products and Services

Custom Hat Maker provides custom and made-to-order products, which may include:

• Leather patch hats
• Embroidered patch hats
• Printed hats
• Custom caps
• Trucker hats
• Baseball caps
• Other decorated apparel and accessories

Product offerings may be changed or discontinued without notice.

3. Product Images and Descriptions

We make reasonable efforts to present accurate product descriptions, measurements, colors, pricing, and images.

However:

• Screen colors may differ from physical colors
• Leather may have natural grain and color variation
• Embroidery and engraving may have minor production variation
• Product photographs may include styling or display props not included with the product

Minor variations that do not materially change the approved design are not considered defects.

4. Custom Artwork and Digital Mockups

Customers may upload or submit artwork, logos, text, photographs, and design instructions.

A digital mockup may be provided for review before production.

The customer is responsible for carefully reviewing:

• Spelling
• Numbers and dates
• Artwork
• Colors
• Placement
• Size
• Quantity
• Hat style
• Patch shape
• Decoration method
• Other specifications

Written approval authorizes us to begin production.

Customer-requested corrections after approval may require additional charges and may delay delivery.

5. Artwork Quality

Customers should provide the highest-quality artwork available.

Low-resolution, incomplete, blurred, compressed, or otherwise unsuitable artwork may require redrawing, simplification, digitizing, or adjustment.

We may make reasonable technical changes required for embroidery, engraving, printing, stitching, cutting, or production.

These changes may include:

• Thickening thin lines
• Simplifying small details
• Adjusting spacing
• Changing stitch direction
• Removing details too small to reproduce
• Converting colors
• Adjusting artwork proportions to fit the selected product

Material design changes will be shown in the mockup for approval where reasonably possible.

6. Customer Intellectual Property

By submitting artwork or content, you represent and warrant that:

• You own the content; or
• You have permission or a valid license to reproduce it; and
• Our fulfillment of the order will not violate another party’s copyright, trademark, publicity, privacy, or other rights.

You grant us a limited license to reproduce, modify, digitize, manufacture, and process the submitted content solely as needed to prepare mockups and fulfill the order.

We may refuse or cancel an order that we reasonably believe violates intellectual-property rights or applicable law.

You agree to be responsible for claims resulting from content you submitted without appropriate authorization.

7. Promotional Use of Customer Content

We will not use private customer artwork, logos, order photographs, or identifying information in public advertising without permission.

If a customer voluntarily posts a review, photograph, or social media tag and authorizes promotional use, we may display that content in connection with our business.

A customer may contact us to request removal of customer-submitted promotional content.

8. Prohibited Orders

We may refuse orders involving:

• Illegal content
• Fraudulent content
• Unauthorized copyrighted or trademarked content
• Threats or targeted harassment
• Exploitation of children
• Content prohibited by applicable law
• Instructions intended to deceive or impersonate another business
• Products that our payment, hosting, or shipping providers prohibit

If an order is canceled for prohibited content before production, eligible funds will be refunded according to the work already completed and applicable payment-provider rules.

9. Pricing

All website prices are displayed in U.S. dollars unless otherwise stated.

Before checkout is completed, customers will be shown:

• Product price
• Selected options
• Quantity
• Discounts
• Shipping charge
• Applicable sales tax
• Final order total

Prices may change without notice, but confirmed orders will not normally be affected unless an obvious pricing or technical error occurred.

10. Payment

Payment is required at checkout unless written invoice terms have been approved.

Available payment methods are displayed during checkout and may include:

• Major credit cards
• Major debit cards
• PayPal
• Shop Pay or another approved payment service

We may use third-party services to process payments and prevent fraud.

We do not intentionally store full payment-card numbers on our own servers.

11. Pricing or Technical Errors

We may correct inaccurate prices, product information, discounts, or technical errors.

If an order was placed using an obvious pricing error, we may:

• Contact the customer for approval of the correct amount; or
• Cancel the affected order and issue a refund

We will not substitute a higher price without customer authorization.

12. Taxes

Applicable sales tax will be displayed and collected at checkout where required.

Tax-exempt customers must provide valid documentation before the order is completed or invoiced. Tax cannot always be removed after payment.

13. Production and Fulfillment

Custom products may be manufactured by our production team or specialized production partners, including facilities outside the United States.

Customer support, order management, quality control, and U.S. dispatch are coordinated by Custom Hat Maker.

Production normally begins after digital mockup approval.

14. Shipping

Shipping charges, destinations, production timelines, tracking, delivery estimates, lost packages, and damaged shipments are governed by our Shipping Policy.

Shipping and delivery dates are estimates unless a specific date has been guaranteed in writing.

15. Returns, Refunds, and Cancellations

Returns, refunds, replacements, exchanges, and cancellations are governed by our Return, Refund, and Cancellation Policy.

Customized products that match an approved digital mockup are generally not returnable for buyer’s remorse or change of mind.

16. Customer Accounts

Customers are responsible for:

• Maintaining account-password confidentiality
• Providing accurate information
• Restricting unauthorized access
• Notifying us of suspected account misuse

We may suspend accounts associated with fraud, abusive conduct, unauthorized payment disputes, or violations of these terms.

17. Reviews and Feedback

Reviews must reflect genuine customer experiences.

Customers may not submit reviews that are:

• False
• Misleading
• Unlawful
• Defamatory
• Abusive
• Spam
• Unrelated to an actual experience

We may remove content that violates these standards, but we do not remove legitimate negative reviews merely because they are critical.

18. Website Use

You may not:

• Use the website for unlawful purposes
• Attempt unauthorized access
• Introduce malware
• Scrape the website in a way that disrupts service
• Copy website content for commercial resale
• Circumvent security controls
• Submit fraudulent orders
• Misrepresent your identity
• Interfere with another customer’s use

19. Our Website Content

Website text, graphics, branding, photographs, layouts, and original designs are owned by or licensed to Custom Hat Maker.

You may not commercially copy, reproduce, sell, publish, or distribute our website content without written permission.

This provision does not claim ownership of customer-submitted artwork.

20. Third-Party Services

Our website may use or link to third-party services such as:

• Payment providers
• Shipping carriers
• Social media networks
• Analytics services
• Design-upload tools

Third-party services are governed by their own terms and policies.

We are not responsible for third-party websites or services outside our control.

21. Disclaimer of Warranties

To the extent permitted by law, the website is provided on an “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted
• Every error will be immediately corrected
• Every browser or device will display the website identically
• Delivery carriers will meet estimated dates in every circumstance

Nothing in these terms excludes warranties or consumer rights that cannot legally be excluded.

22. Limitation of Liability

To the maximum extent permitted by law, Custom Hat Maker and Prime Leather LLC will not be liable for indirect, incidental, special, exemplary, or consequential losses resulting from use of the website or products.

Our total liability concerning an order will not exceed the amount paid for the affected order, except where a different remedy is required by law.

This limitation does not apply where liability cannot legally be limited.

23. Indemnification

You agree to be responsible for losses, claims, and reasonable costs resulting from:

• Artwork you submitted without authorization
• Your violation of these terms
• Your unlawful use of the website
• Your infringement of another party’s rights

This section applies only to the extent permitted by law.

24. Events Outside Our Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

• Natural disasters
• Severe weather
• War or civil disturbance
• Government action
• Labor disruption
• Carrier interruption
• Customs or transportation disruption
• Utility or internet failure
• Material shortages
• Public-health emergencies

We will make reasonable efforts to communicate significant delays and fulfill affected orders.

25. Governing Law

These Terms are governed by the laws of the State of Oklahoma, United States, without regard to conflict-of-law rules, unless applicable consumer law requires otherwise.

Before commencing a formal legal claim, customers are encouraged to contact support@customhatmaker.us so that both parties may attempt to resolve the matter.

26. Severability

If any provision is determined to be invalid or unenforceable, the remaining provisions will continue in effect.

27. No Waiver

Failure to enforce a provision does not waive our right to enforce it later.

28. Changes to These Terms

We may update these Terms when our services, operations, or legal obligations change.

Updated Terms will be published with a revised “Last Updated” date.

29. Contact Us

Custom Hat Maker
89 Moore St
Brooklyn, NY 11206
United States

Email: support@customhatmaker.us
Phone: (929) 597-7189