Privacy Policy

Business Name	Custom Hat Maker
Website	https://customhatmaker.us/
Contact Email	support@customhatmaker.us
Phone	(929) 597-7189
Address	89 Moore St, Brooklyn, NY 11206, United States
Last Updated	June 10, 2026

Custom Hat Maker (“Custom Hat Maker,” “we,” “us,” or “our”), respects your privacy.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• Visit https://customhatmaker.us/
• Browse or purchase our products
• Create or manage an account
• Upload artwork, logos, or design files
• Request or approve a digital mockup
• Contact our customer-support team
• Subscribe to promotional communications
• Otherwise interact with our website or services

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Business Information

Brand Name: Custom Hat Maker
Website: https://customhatmaker.us/

Business Address:
89 Moore St
Brooklyn, NY 11206
United States

Email: support@customhatmaker.us
Phone: (929) 597-7189

2. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

A. Contact and Identification Information

We may collect:

• Full name
• Business or organization name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account username or login details

B. Order and Transaction Information

When you place or manage an order, we may collect:

• Products ordered
• Hat style, color, size, and quantity
• Patch or decoration selections
• Customization instructions
• Order number
• Billing and shipping information
• Discounts or promotional codes
• Payment status
• Shipment and tracking information
• Return, refund, replacement, or cancellation information

C. Customer Artwork and Customization Content

Because we provide customized products, you may submit:

• Logos
• Artwork
• Photographs
• Brand names
• Text
• Dates
• Names
• Color preferences
• Design instructions
• Embroidery or patch specifications
• Mockup feedback and approvals

Please do not submit sensitive personal information through your artwork or customization instructions unless it is necessary for your order.

D. Payment Information

Payments are processed through secure third-party payment providers available at checkout.

Payment providers may collect:

• Cardholder name
• Billing address
• Credit or debit card details
• Payment-account information
• Transaction information
• Fraud-prevention information

Custom Hat Maker does not intentionally store complete payment-card numbers or card security codes on its own servers.

Payment providers process payment information according to their own privacy policies and security practices.

E. Communications and Customer-Support Information

When you contact us, we may collect:

• Email messages
• Chat or contact-form messages
• Telephone communications
• Customer-service requests
• Complaint details
• Reviews and feedback
• Photos or videos submitted in connection with an order issue

F. Information Collected Automatically

When you visit our website, we or our service providers may automatically collect:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Approximate location based on IP address
• Referring website or advertisement
• Pages viewed
• Products viewed
• Search activity
• Shopping-cart activity
• Checkout activity
• Date and time of visits
• Time spent on website pages
• Website errors and performance information
• Cookie and advertising identifiers

3. How We Collect Personal Information

We may collect personal information:

• Directly from you
• Through website forms
• During checkout
• When you create an account
• When you upload artwork
• When you communicate with us
• Automatically through cookies and similar technologies
• From payment processors
• From shipping carriers
• From fraud-prevention providers
• From advertising and analytics providers
• From social media platforms when you interact with our pages or advertisements

4. How We Use Personal Information

We may use personal information to:

• Operate and maintain our website
• Display products and services
• Create and manage customer accounts
• Prepare digital mockups
• Review and process uploaded artwork
• Respond to customization requests
• Process payments and transactions
• Produce customized products
• Fulfill and ship orders
• Provide tracking information
• Communicate about orders
• Provide customer support
• Process cancellations, returns, refunds, and replacements
• Detect and prevent fraud
• Protect our website and customers
• Maintain transaction and accounting records
• Improve our website, products, and customer experience
• Analyze website traffic and performance
• Measure advertising effectiveness
• Provide relevant advertisements
• Send promotional communications when permitted
• Enforce our policies and agreements
• Comply with legal, tax, accounting, and regulatory obligations
• Establish, exercise, or defend legal claims

5. Custom Artwork and Production Partners

Custom Hat Maker provides customized and made-to-order products.

To prepare mockups and fulfill orders, we may share necessary order information and customer-submitted artwork with:

• Employees
• Designers
• Embroidery digitizers
• Contractors
• Production facilities
• Quality-control personnel
• Fulfillment and shipping partners

Some production activities may take place outside the United States, including through production facilities or partners located in Pakistan.

We only provide production partners with information reasonably necessary to:

• Prepare artwork
• Create digital mockups
• Manufacture customized products
• Conduct quality-control checks
• Package and fulfill orders

We do not claim ownership of customer-submitted artwork.

By submitting artwork, you authorize us and our service providers to reproduce, resize, digitize, simplify, adjust, or otherwise process the artwork as reasonably necessary to prepare a mockup and complete your order.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

A. Payment Processors

We may share transaction-related information with payment providers to:

• Process payments
• Issue refunds
• Verify transactions
• Prevent fraud
• Manage payment disputes

B. Production and Fulfillment Partners

We may share necessary artwork, order details, and specifications with production partners to manufacture and fulfill customized products.

C. Shipping Carriers

We may provide shipping information to carriers such as USPS, UPS, or other delivery providers.

This may include:

• Customer name
• Delivery address
• Phone number
• Email address
• Package and tracking information

D. Website and Technology Providers

We may use service providers for:

• Website hosting
• E-commerce operation
• Cloud storage
• Email delivery
• Customer support
• Data backup
• Website security
• Fraud prevention
• Performance monitoring
• Analytics
• Advertising measurement

E. Professional Advisers

We may disclose information to:

• Accountants
• Attorneys
• Tax professionals
• Insurance providers
• Auditors
• Other professional advisers

F. Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to a lawful request
• Enforce our agreements
• Protect our legal rights
• Detect or prevent fraud
• Protect customers or the public
• Investigate misuse of our website
• Respond to a legal claim or dispute

7. Analytics and Advertising

We may use analytics and advertising services to understand how customers interact with our website and advertisements.

These services may collect information such as:

• IP address
• Device information
• Browser information
• Website interactions
• Products viewed
• Shopping-cart activity
• Purchases or conversions
• Cookie identifiers
• Advertising identifiers

These tools may include services provided by platforms such as Google, Meta, or other advertising and analytics providers when enabled on our website.

We may use this information to:

• Measure website traffic
• Understand customer behavior
• Improve website performance
• Measure advertising results
• Create advertising audiences
• Display advertisements that may be more relevant to customers

Depending on the law applicable to you, the use of advertising cookies may be considered “sharing,” “targeted advertising,” or “cross-context behavioral advertising.”

8. Sale or Sharing of Personal Information

We do not sell personal information in exchange for money.

We may allow analytics and advertising providers to collect certain website, device, and interaction information through cookies or similar technologies.

Where applicable law treats this activity as the sale or sharing of personal information, you may request to opt out by:

• Using our cookie-preference tool, where available
• Adjusting your browser or device privacy settings
• Sending a request to support@customhatmaker.us

We do not knowingly sell or share the personal information of children under 16.

9. Cookies and Similar Technologies

Cookies are small files placed on your browser or device.

We may use cookies, pixels, tags, local storage, and similar technologies.

Strictly Necessary Cookies

These cookies support essential website operations, including:

• Shopping-cart functionality
• Checkout
• Account login
• Website security
• Fraud prevention
• Cookie-preference management

Blocking these cookies may prevent parts of the website from working correctly.

Functional Cookies

These cookies may remember:

• Customer preferences
• Account settings
• Previously viewed products
• Shopping-cart selections
• Language or location settings

Analytics Cookies

These cookies help us understand:

• How many people visit the website
• Which pages are viewed
• How customers navigate the website
• Whether website errors occur
• How website performance may be improved

Advertising Cookies

These cookies may help us:

• Measure advertising campaigns
• Understand whether an advertisement resulted in a purchase
• Limit repeated advertisements
• Display more relevant advertising
• Create advertising audiences

10. Managing Cookie Preferences

You may manage cookies through:

• Our website cookie banner or preference center, where available
• Your browser settings
• Your device settings
• Advertising-platform privacy controls

Deleting or blocking cookies may affect:

• Shopping-cart functionality
• Account login
• Checkout
• Saved preferences
• Website performance

Your browser may also allow you to send a Global Privacy Control or similar opt-out preference signal. Where legally required and technically supported, we will process recognized privacy preference signals.

11. Email and Marketing Communications

We may send transactional communications concerning:

• Orders
• Payments
• Digital mockups
• Mockup approvals
• Production updates
• Shipping and tracking
• Customer-service requests
• Refunds or replacements

Transactional messages are necessary to provide the products and services you requested.

We may send promotional emails when you subscribe, provide consent, or when otherwise permitted by law.

You may unsubscribe from promotional emails by:

• Clicking the unsubscribe link in the email
• Contacting support@customhatmaker.us

Unsubscribing from marketing communications does not prevent us from sending necessary order or service-related messages.

12. Text Messages

We may send text messages regarding an order when you provide a telephone number for customer support, mockup approval, shipment, or order updates.

Promotional text messages will only be sent where appropriate consent has been obtained.

Message and data rates may apply.

You may opt out of promotional text messages by following the instructions included in the message or contacting us.

13. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Completing and supporting orders
• Customer service
• Reorders
• Recordkeeping
• Fraud prevention
• Accounting and tax compliance
• Legal compliance
• Dispute resolution
• Enforcement of our agreements

Order and transaction records may generally be retained for up to seven years or for another period required by law.

Customer artwork and production files may be retained to support future reorders unless:

• You request deletion
• The information is no longer required
• Continued retention is required for legal, accounting, fraud-prevention, or dispute purposes

14. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.

These measures may include:

• SSL/TLS encryption
• Password and access controls
• Secure payment processing
• Limited employee and contractor access
• Website-security monitoring
• Data backup
• Fraud-detection tools

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and notifying us of suspected unauthorized account activity.

15. International Processing and Transfers

Our business, service providers, production partners, and technology providers may process personal information in the United States, Pakistan, or other countries.

Privacy and data-protection laws in those countries may differ from the laws in your place of residence.

Where required, we take reasonable measures intended to protect personal information during international processing and transfers.

16. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of personal information
• Request a copy of certain personal information
• Request information about how personal information is used
• Request information about categories of recipients
• Opt out of the sale or sharing of personal information
• Opt out of targeted advertising
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Appeal a decision concerning a privacy request
• Receive equal service and pricing when exercising your privacy rights

These rights may be subject to legal exceptions.

For example, we may retain information when necessary to:

• Complete a transaction
• Detect fraud
• Maintain business records
• Comply with tax or accounting requirements
• Exercise or defend legal claims
• Comply with another legal obligation

17. How to Submit a Privacy Request

To submit a privacy request, contact:

Email: support@customhatmaker.us
Phone: (929) 597-7189

Please include:

• Your full name
• Email address associated with your account or order
• Order number, when relevant
• The specific privacy right you wish to exercise
• Information reasonably necessary to verify your identity

We may request additional information to verify that the request relates to you.

You may use an authorized agent where permitted by law. We may require proof that the agent is authorized to act on your behalf.

We will respond within the period required by applicable law.

18. California Privacy Notice

California residents may have additional rights regarding personal information, subject to the scope and applicability of California privacy law.

During the preceding 12 months, we may have collected the following categories of personal information:

• Identifiers
• Customer-record information
• Commercial and transaction information
• Internet or electronic network activity
• Approximate geolocation information
• Audio, electronic, or visual information submitted by customers
• Professional or business information
• Inferences based on website or purchasing activity
• Customer-submitted artwork and customization content

We collect and use these categories for the business and commercial purposes described in this Privacy Policy.

We may disclose these categories to:

• Payment processors
• Production and fulfillment partners
• Shipping carriers
• Website and hosting providers
• Analytics providers
• Advertising providers
• Fraud-prevention services
• Professional advisers
• Government or legal authorities when required

California residents may request access, correction, deletion, or information about applicable disclosures and may request to opt out of qualifying sale or sharing activity.

We will not discriminate against you for exercising an applicable privacy right.

19. Nevada and Other U.S. State Privacy Rights

Residents of certain U.S. states may have rights regarding:

• Access
• Correction
• Deletion
• Data portability
• Targeted advertising
• Sale of personal information
• Profiling
• Appeals of denied requests

Requests may be submitted to support@customhatmaker.us.

We will process requests according to the law applicable to the requester and our business.

20. European Economic Area, United Kingdom, and Similar Jurisdictions

Where applicable data-protection law requires a legal basis, we may process personal information based on:

• Performance of a contract
• Your consent
• Compliance with a legal obligation
• Our legitimate business interests
• Protection of legal rights
• Prevention of fraud and misuse

You may have rights to:

• Access personal data
• Correct personal data
• Delete personal data
• Restrict processing
• Object to processing
• Withdraw consent
• Receive portable data
• Submit a complaint to an applicable data-protection authority

Withdrawing consent does not affect processing that occurred before consent was withdrawn.

21. Children’s Privacy

Our website and products are intended for adults, businesses, organizations, and customers able to enter into a valid transaction.

We do not knowingly collect personal information directly from children under 13.

If you believe a child under 13 has submitted personal information to us without appropriate parental authorization, contact support@customhatmaker.us.

We will review the request and delete the information where required.

22. Third-Party Websites and Services

Our website may include links to:

• Payment platforms
• Shipping carriers
• Social media services
• Advertising platforms
• Other third-party websites

We do not control the privacy or security practices of third-party websites.

You should review the privacy policies of those third parties before providing information to them.

23. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to our services
• New website tools
• Operational changes
• Legal requirements
• Privacy or security improvements

The updated version will be published on this page with a revised “Last Updated” date.

Material changes may also be communicated through the website or by email where appropriate.

24. Contact Us

Questions, complaints, or privacy requests may be sent to:

Custom Hat Maker

89 Moore St
Brooklyn, NY 11206
United States

Email: support@customhatmaker.us
Phone: (929) 597-7189